CANCELLATION & DEPOSIT POLICY
PRICING & BOOKING DEPOSIT
Our party packages start at $480 for a 2-hour experience with up to 10 guests. Each additional guest is $40, with a maximum of 24 participants for our Studio Location. For off-site parties (At Your Location) a $100 travel charge is included in the booking deposit. For custom birthday party or private group packages tailored to your needs please CONTACT US.
BEAUTY SWEET WORKSHOP CANCELLATION & DEPOSIT POLICY
1. Deposit Requirement: A non-refundable deposit of $240 for party at our studio or $340 for party at your location is required to secure your event date and time. This deposit is necessary to cover preparation costs and to reserve your date.
2. Cancellation Policy:
- Deposits are non-refundable. If you need to cancel your reservation, the deposit will not be refunded.
- If you need to change your plans, we are happy to reschedule your party date or issue a credit for a future party, provided you notify us at least 48 hours in advance. We understand. Children sometimes get sick, plans change, and we all try our best to adapt. We offer flexible reschedule options to any available future party date & time if you are unable to make your reserved date. If an acceptable date is not available, your family is welcome to use the balance within 12 months of the original scheduled date.
3. Notification: To request a reschedule or credit, please contact us directly at 847-687-1662 at least 48 hours before your scheduled date.
4. Chargebacks: As a small business, we face significant challenges when chargebacks occur, including fees that can affect our operations and lost opportunities. It is not fair for us to incur these costs after holding a spot for you. To avoid any chargebacks, please ensure you understand and agree to our cancellation and deposit policy before booking.
5. Additional Guests: Your final invoice is based on the confirmed number of guests. Any additional children who attend will be invoiced at $40 per child after the party.
6. Safety: The safety of every child is our top priority. If children repeatedly don't follow instructions or the group's behavior becomes unsafe, even after reminders and help from the adults present, we reserve the right to pause or end the party early. No refunds will be given for parties ended early for safety reasons.
By making a reservation and paying the booking deposit, you acknowledge and agree to this policy. We appreciate your understanding and support of our small business.
BOOKING CONFIRMATION
You will receive an email confirming your booking. Donna will call you two days before the event date to go over details, confirm your RSVP and signed Waiver Forms. Your final invoice will be based on the confirmed number of guests and sent electronically. The booking deposit will be applied to this balance. The remaining amount of $240 (for 10 kids) plus $40 for each additional guest is due 48 hours before the event and can be paid online via link to the checkout.
ON THE PARTY DAY
- Food first: Every party starts with food, so please bring your pizza or snacks ready to serve at the beginning of the party.
- Drinks: We provide a sweet drink for the children, so please do not bring juices.
- Adults: At least one adult (usually the birthday parent) must stay for the entire party. A few extra adult guests are welcome, but waiting space is limited.